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DO I NEED AN APPOINTMENT?Yes, appointments are required for our fingerprinting service.
WHAT IS AN ORI NUMBER?The ORI number is required. It is the digital address for where the fingerprint results need to be sent to. Without the ORI number, it is impossible to submit fingerprints for background screening.
WHAT IS AN OCA NUMBER?The OCA number is NOT required, if not known. It is the numeric designation for the entities requesting prints (ie employers). It is only applicable to AHCA, DCF, and Medicaid applicants. In the case of AHCA and DCF, it is their agency assigned number (not the license number). In the case of Medicare applicants, it is their medicaid number. This allows the regulatory agency to see specifically which entity is requesting the applicant’s fingerprint background.
WHERE DO I FIND THE ORI AND OCA NUMBERS?Your employer or regulatory agency will have this information. There are literally hundreds of ORI and OCA numbers, so we cannot be responsible for selecting the correct one for you. Many of them can be found online.
HOW LONG DOES IT TAKE TO GET THE RESULTS?Generally it takes 3-5 business days for the FDLE to route the results to your regulatory agency, and subsequently, to your employer.
I GOT A LETTER STATING MY FINGERPRINTS WERE REJECTED DUE TO LOW QUALITY OR ILLEGIBILITY. WHAT SHOULD I DO NEXT?You’ll need to come back to our office to be fingerprinted again. The FBI wants to see two attempts at getting legible prints to make sure “it’s you, not us”. Please bring the letter you received and make sure it has a “TCR” number. Unfortunately there is nothing you can do to improve the quality of your prints if they are already damaged from age or wear/tear.
Cancellation and Refund Policy
There are no refunds on any events/All classes and events can be rescheduled.
No refunds on fingerprints and notary service.
We ask that you verify the information that is being entered into the livescan system before we submit.
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